International Student Advisor

 
 

Reference number: JR237829

Location: London Bridge - Hybrid

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £25,000 Per annum

 

 

 

We are looking for an International Student Advisor to join our team. 

 

You will contribute to Kaplan’s success by providing industry-leading customer service to prospective students as well as their parents, guardians, or sponsors on study options at our pathway colleges in the UK and by helping students move from the initial stages of their application journey to enrolment. The successful candidate will have excellent customer service skills and will relish the opportunity to represent and cultivate a high-value, premium brand product.  

 

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/j79xzjy7

 


What you’ll bring to the role 
 

  • A university degree, ideally from a country other than your native country

  • Arabic language is required  

  • Strong proficiency in written and spoken English and Arabic

  • Demonstrable track record in a sales or customer service role and experience working towards team and individual targets

  • Enthusiasm for outbound sales, putting your influencing skills to good use

  • Excellent oral and written communication skills through telephone, email, WhatsApp, Live Chat, and other platforms.

  • Strong attention to detail and ability to learn multiple products quickly

  • Exceptional customer service skills and a willingness to go the extra mile for students and their parents, sponsors and guardians

  • An ability to prioritise effectively and manage time under pressure, keeping a cool head

  • A high level of administration and organisational skills

  • Patience and proven problem-solving skills

  • A high level of enthusiasm and personal commitment

  • The ability to work independently and to deadlines

  • Cultural awareness and sensitivity

  • Willingness to work flexible hours where required (including some weekends during critical periods)


Desirable


  • Experience using Salesforce CRM as a sales tool

  • Study abroad experience/ International student graduate

  • Awareness of Tier 4 student visa requirements

 
 
 

 

What we do 

 
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.  

  

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. 


 

 

What we offer 

 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

 

  • 28 days annual leave* 

  • Big discounts on Kaplan courses for you and your family

  • 24/7 confidential helpline providing counselling and other support services 

  • Company pension contributions 

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

  • Medicash Health Cash Plan 

 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

 

 

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 16th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

 



Additional Application Information 


Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.



Application Support  


If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com



Disability Confident Scheme and Reasonable Adjustments 


At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. 

 

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. 

 

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company


Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview. 

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