Client Services Executive

Client Services Executive 
 

Reference number: JR238581

Location: Hybrid working - home and our office based in Hammersmith, London

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £25,000 - £26,000 per annum plus bonus 

We are looking for a Client Services Executive to join our team. 

We are looking for an ambitious Client Services Executive for our Middle east team region with a keen interest in international education. You will have the opportunity to speak with agents from Middle East. Your role will involve managing all related administrative tasks and business processes to complete the booking processes. In addition, you will be involved in looking after and growing the agent relationships in order to maximise the revenue generation and growth.

This is an excellent opportunity for a driven Client Services Executive, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/2pcr7rd4.

What you’ll bring to the role 

• Passionate about international education.

• Fluent in English (written and spoken).

• Have a good cultural understanding of Middle east regions.

• Performance driven and enjoy the challenge of a busy, international, multi-lingual and fast-paced office environment.

• Experience providing administrative support in a corporate sales environment

• Comfortable working to tight deadlines while managing competing priorities.

What we do 

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. 

As part of Kaplan Inc., KIL is proud to share in the Kaplan tradition of academic excellence, standing alongside other established education institutions like Kaplan Financial, Kaplan International Pathways, Kaplan Test Prep and Kaplan Professional. Kaplan Inc., which is owned by Graham Holdings, is one of the world’s largest providers of education and training. It has an 80-year history of expanding access to academic opportunity and global revenues of more than US$2 billion. We are proud to have recently welcomed ESL Education and Alpadia Language Schools into the Kaplan International Group. 

We are based in the most lovely workspace (check it out here) with lots of areas for socialising with colleagues and an unlimited supply of high-quality coffee and tea! 

What we offer 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 8th May 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

Additional Application Information 

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.  

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.  

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.