For priority consideration, please apply via: https://ghc.wd1.myworkdayjobs.com/Kaplan_International_Careers/job/Bogot-COL/B2C-Customer-Service-Executive---Brazil_JR235948


The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed.


Key Job Responsibilities

  • Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)

  • Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market

  • Maintain student database and student arrival pipeline

  • Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.

  • Develop excellent relationships with students

  • Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities

  • Provide efficient, friendly and proactive customer service to students and school personnel.

  • Continually look for ways to improve service, response times and quality of information

  • Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.

  • Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues

  • Other duties as assigned


Minimum Qualifications

  • Bachelor's Degree or equivalent

  • Strong written and verbal communication skills

  • Exceptional organizational skills and the ability to solve problems and meet deadlines

  • Commitment to excellence in customer service

  • Data entry skills with keen attention to detail

  • Ability to work independently and as a team

  • Fluent in Portuguese and English

  • 1-2 years of experience in customer service


Physical Requirements

  • Sitting

  • Standing

  • Walking

  • Climbing

  • Lifting up to 50+ pounds

  • Pulling

  • Pushing

  • Carrying

  • Grasping

  • Reaching

  • Bending

  • Visual Acuity - Color Determination

  • Speaking

  • Listening


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