Deputy Manager - Student Accommodation

Deputy Manager - Student Accommodation

Reference number: JR237715

Location: Kaplan Living Brighton

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £28,000 Per annum

We are looking for a Deputy Manager to join our team. 

As a passionate professional Deputy Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail, and experience in managing people. You'll be part of a team that will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/29t7fz6w

What you’ll bring to the role 
 

• Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

• Have a passion for customer care and a sensitivity to students needs

• Have experience in a customer facing environment

• Have experience of working in an effective Health & Safety culture in line with legislation

• Be able to work to agreed budgets

• Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

• Be willing to undertake training as required

• Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.

• Be conversant with the ANUK Accreditation Scheme

• Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience

• Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area

• Be able to engage in team work

• Experience of budget management

• Ability to prioritise workload and meet deadline

• Live within 10 miles of the centre of Brighton

What we do 

 
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.   
 

What we offer 

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 36 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.   

Additional Application Information 

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. 

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. 

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.