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Job Description

Support Country Manager in account management of selected accounts to support the market strategy.   Sell KIL products (including Alpadia) through answering inbound calls and making outbound calls to follow up on enquiries and quotes.  Manage the Brazil leads pipeline to best maximize conversion rates.

Key Responsibilities

  • Selling products through answering inbound calls and making outbound calls to follow up on enquiries and quotes in both English and Portuguese
  • Contacting every lead to maximize sales opportunities and progressing each lead to ensure upsell and cross sell opportunities through phone and email.
  • Building strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge
  • Overseeing distribution of leads/ enquiries to selected agency accounts and thorough follow up on referred students
  • To work closely with selected agency accounts to maintain, strengthen and develop relationships.
  • Be the first point of contract for selected agency accounts and helping on daily basis to quickly answer enquiries and quotes requests, follow up on requests and working closely with admissions teams to resolve any possible complaints
  • Attendance of student fairs and other events as required by Country Manager to best support country sales and marketing plan
  • Completing all required administration and recording of sales through CRM system and other business systems
  • Building strong relationships with team members and providing flexible and prompt support at all times
  • The relevant Country Manager will define additional responsibilities and key measurement criteria


  • Have experience selling in both Portuguese/English in a tele sales role
  • Demonstrate ability to build rapport, handle objections and close sales
  • Experience working in an office admin and relationship management role
  • Excellent communication skills with both oral and written fluency in English and Portuguese
  • Ability to negotiate and overcome objections
  • Competent computer skills, Excel, Word and PowerPoint
  • Good organizational skills
  • Ability to work on own initiative and as part of a team
  • Ability to work under pressure and to tight deadlines when required
  • Attention to detail and accuracy
  • Salesforce experience would be an advantage


  • Excellent team player, contributes ideas for the success of the team
  • Quick learner, quick to pick up and apply knowledge
  • Tenacious and resilient, can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal
  • Adaptable and flexible, can cope well with change
  • Efficient and organized
  • Trustworthy, dependable and reliable
  • Flexible approach to working, including shift work.

Customer Care

  • Builds rapport quickly, friendly, and with a professional telephone manner
  • Provides solutions based on identification and understanding of customer needs
  • Right first time; provides the right solution at first point of contact
  • Takes ownership and accountability through to resolution.


  • Contributes to a success culture within the team that is recognized in the industry as leading the way in customer service excellence
  • Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance
  • Passionate about Kaplan international products
  • Displays a positive, can-do attitude

The ideal candidate will display most, or all, of the following skills and attributes

  • Bachelor's Degree or equivalent, preferably from a Portuguese-speaking country*
  • Native fluency in Portuguese, and second language fluency in English, both oral and written
  • Be “Results Oriented” and display a track record of delivering against aggressive targets
  • Previous experience in field sales, cold calling and dealing with clients directly (presentations, product knowledge) would be highly valuable
  • Ability to pitch business to customers with confidence, and experience in complex contract negotiations. The ideal candidate should be able to influence a wide range of organizations at the most senior level

Physical Requirements

  • Sitting
  • Standing
  • Walking
  • Climbing
  • Lifting up to 50+ pounds
  • Pulling
  • Pushing
  • Carrying
  • Grasping
  • Reaching
  • Bending
  • Visual Acuity - Color Determination
  • Speaking
  • Listening

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