Student Support Adviser

Student Support Adviser

Reference Number: JR247286

Location: Remote

Working Pattern: Full Time

Contract Type: Fixed term contract (maternity cover), ending June 2026.

Number of roles: 1

Salary: £24,500 per annum

We’re currently looking to recruit a Student Support Adviser to provide a range of support to our online students, undertaking our Essex programmes. If you have a passion for helping students succeed, we’d love to hear from you. As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.

If you have a passion for helping students succeed, we’d love to hear from you.

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/488bm5x8

What you’ll bring to the role 

This exciting opportunity requires applicants to have an undergraduate degree, and we would particularly welcome applications from candidates with a postgraduate qualification and/or experience of working in a higher education or customer-service environment. Requirement specifics include:

• An undergraduate degree

• Excellent interpersonal and communication skills, including diplomacy and tact.

• Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail.

• Evidence of initiative and problem-solving skills

• Excellent IT skills, particularly in Excel and Word

• A professional manner and an ability to handle sensitive information on occasion.

• A desire to work in a highly collaborative environment

• A willingness to understand and adapt to new challenges 

What we do 

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.  

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. 

What we offer 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

Please apply with CV and cover letter. In your cover letter no later than 11pm on 29th May 2025, please answer the following questions as part of your application to help us understand your motivation for applying for this role:

• Why do you feel you are the best candidate for this position? (100 words maximum).

• Tell us about your previous experience supporting students/clients/customers? (100 words maximum).

• Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information. We recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

All primary interviews will be held online via Zoom or Teams. Secondary interviews will be held in our Leeds office.

Working Arrangements

This will be a remote working role, consisting primarily of working remotely from your home address. From time to time there may be a requirement to travel to fulfil the performance of your duties and meet the requirements of the role – travel costs will be reimbursed in line with our expenses policy. More information about our working arrangements will be discussed at the interview stage. Any IT equipment required to fulfil the role will be provided.

Additional Application Information

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time.

Application Support  

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.