Student Services Assistant 
 

Reference number: JR242077

Location: London

Working pattern: Full Time, 37.5 hours per week 

Contract Type: Permanent

Number of roles:

Salary: £26,000 per annum 

 

We are looking for a Student Services Assistant to join our team. 

 

You will work alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.


This is an excellent opportunity for a Customer Services expert, who is looking to expand their skills and build their career with an industry leader.

  

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/4tcahasf.

 

What you’ll bring to the role 

  • Experience in administration work (preferably in an ELT environment).

  • Experience in working in a customer-facing environment.

  • Ability to deal with and resolve a high volume of queries efficiently.

  • Ability to find and present solutions to problems.

  • Ability to relate to and build rapport with international students.

  • Ability to use initiative and make decisions when required.


 

What we do 

 
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. 

 

 

What we offer 


As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

 

  • 28 days annual leave* 

  • Big discounts on Kaplan courses for you and your family

  • 24/7 confidential helpline providing counselling and other support services 

  • Company pension contributions 

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

  • Medicash Health Cash Plan 

 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

 

 

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11th October 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

 


Additional Application Information 


Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.


This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.


Application Support  


If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com.


Disability Confident Scheme and Reasonable Adjustments 


At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. 

 

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. 


Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview. 


Our Employee Resource Groups 


We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

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