Senior College Services Advisor

Senior College Services Advisor  

Reference number: JR243305

Location: London Bridge

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £28,000 - £30,000 Per annum + Benefits

We are looking for a Senior College Services Advisor to join our team. 

As a Senior College Services Advisor initially within the Student Services team, you will lead, or support activities related to the following:

• Provide excellent customer service in a student-facing environment.

• Deal with student enquiries by providing a flexible, personalised and inclusive approach.

• Maintain accurate information on the student management system.

• Organise and support pre-arrival, arrivals, registration and welcome events.

• Lead in the maintenance, development and quality assurance of student-facing content.

• Develop and deliver extra-curricular activities.

• Provide administrative support across the team’s functions, and oversee the administration of the wider team in agreed areas.

• Assist compliance with regulatory frameworks.

• Have a flexible approach to work, for example, some out-of-hours work may be required during busy periods.

• Work with the College team to continuously improve the student experience.

• Any other duties as required by the College Management Team.

This is an excellent opportunity for someone who may currently be working as a College Services Advisor, looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here.

What you’ll bring to the role 
 

• Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.  

• High level of verbal and written communication skills.  

• Strong interest in working in education and in particular with international students.  

• Experience in supporting students. 

• Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables). 

• Excellent organisational skills and the ability to manage time effectively.  

• Willingness to work flexibly.  

• Experience of working as part of a team to achieve goals, with some experience of having led activities or teams. 

• Attention to detail and demonstrable understanding of the importance of confidentiality.  

• Ability to take initiative.  

• A strong commitment to Equality, Diversity and Inclusion. 

What we do 

 
The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. 

 
Explore our website: http://kpln.org/KPathways#StudyAbroad #KICL #KaplanLifeFOLLOW US for more content! ▶ YouTube: http://kpln.org/youtube 

What we offer 

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 24t November 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information 

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. 

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. 

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview. 

Our Employee Resource Groups 

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company..