Senior Admissions Manager

Senior Admissions Manager

Reference Number: JR248322

Location: Head Office, London

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £43,000 per annum

We are looking for a Senior Admissions Manager to join our team.

Role Summary

As one of Kaplan International’s Senior Admissions Manager, you will be a senior member of the Admissions team working closely with other Admissions colleagues, recruitment colleagues, college staff, partner universities and other key internal and external stakeholders. The role will involve a leadership, coaching, mentoring and facilitating dimension to assure that the Admissions teams develop and adhere to the highest standards of compliance, customer service and professionalism. In addition, the post-holder is actively engaged with supporting developments within KI to meet company and team key performance indicators through special projects and associated activities. The role will also require supporting the development, steering and implementation of the Admissions strategy in this business-critical area.   

Main Responsibilities

• Manage team resources within the UK Admissions team, staff management and workload allocation to ensure that the Admissions team consistently exceeds key performance indicators, such external service level.

• Manage, develop and oversee delivery of core elements of an outstanding Admissions service to meet KI’s business objectives for student recruitment and student experience.

• Oversee or directly deal with day-to-day operational issues that occur or are raised by Admissions staff, recruitment colleagues, college staff, partners or agents.

• To provide advice and guidance on complex Admissions decisions liaising with relevant colleagues if necessary.

• To work closely with the Recruitment team to provide a streamlined service that is adaptable to specific market needs.

• Champion a target driven culture and environment amongst the Admissions team.

• To take ownership of tasks and projects and to circulate outcomes, update reports and relevant management information to senior managers within tight timeframes.

• To identify areas of business risk pertaining to Admissions and escalate this to senior managers.

• To ensure that the Admissions team provides a fair and efficient service and works to agreed Admissions policies and procedures, taking into account external changes, the regulatory environment, and related legislation.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/8wbm7p7e.

What you’ll bring to the role

• Team management and leadership skills.

• Aptitude for building rapport and influencing.

• A solution-oriented, result-focused, and enabling approach

• Excellent organisational and analytical skills.

• Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.

• Excellent team skills and the ability to work without close supervision.

• Strong problem-solving skills and ability to think on one’s feet.

• Ability to think strategically and manage changes with process and policies.

• Commitment to the highest standards of customer service.

• Detailed understanding of both internal and external admissions policies, procedures & regulatory environment.

• Agility to work in a fast-paced environment.

• Multicultural outlook and interest in working with international students.

• Strong written and spoken English.

• Previous experience in international education desirable.

• Competence with Microsoft packages including Outlook, Word, Excel and PowerPoint

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 10 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than Monday 21st July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support  

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.