Quality Assurance Manager

Quality Assurance Manager 
 

Reference number:JR250599

Location:Remote Working with occasional attendance at central Leeds Office

Working pattern:Full Time, 37.5 hours per week

Contract Type:Permanent

Number of roles:1

Salary:£33,000 per annum

We are looking for a Quality Assurance Manager to join our team.

The Quality and Enhancement team is the central focus for the governance and management of academic quality assurance within KOL. The team provides support, advice and guidance in relation to a range of quality assurance processes including academic regulations, Board of Examiners procedures, academic integrity, programme validations, course variations and periodic reviews.

The Quality Assurance Officer is responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); including responsibility for co-ordination and maintenance of the quality assurance processes and frameworks for our partner Universities.

You will have a strong administrative background and will have worked in an environment where you were required to follow complex administrative, regulatory processes. The role includes working with a variety of teams to provide high-quality advice and guidance in relation to quality assurance procedures and to help embed a culture of quality across KOL.

A detailed job description can be viewedhere.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/3nfbvrex

What you’ll bring to the role 
 

Essential

• A first degree or experience of writing, interpreting and explaining complex policies and procedures.

• Experience of quality assurance procedures in UK higher education, for example programme validation and periodic review.

• Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures.

• Experience of servicing formal Boards and Committees

• Strong interpersonal skills, comfortable liaising with staff at all levels.

• Excellent IT skills, primarily Word, Excel, Powerpoint and online meeting software such as Zoom and Microsoft Teams.

• Excellent organisational skills with attention to detail and ability to follow processes.

Desirable

• Experience of working with the OfS or QAA.

• Experience of problem solving in an educational environment
   

What we do
 

Kaplan Open Learningis one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

To apply, please submit your CV and covering letter no later than 11pm on Thursday 13th November 2025.  In your cover letter please answer the following question as part of your application to help us understand how your experience relates to this role:

• What is your experience of quality assurance procedures in higher education and what is your key strength in this area (200 words maximum)

Additional Application Information 

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time.

Application Support 

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview

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