Interested candidates, for expedited consideration, please apply using the following link:
https://ghc.wd1.myworkdayjobs.com/Kaplan_International_Careers/job/Vancouver-BC-CAN/Accommodation-Manager_JR219936
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The Accommodation Manager manages the KI housing program within the school, including the availability of a quantity and variety of residential and host family options; managing occupancy rates to maximize profit for KI while providing sufficient inventory for our sales/ CS teams to sell; and the efficient and effective resolution of student housing issues.
Key Job Responsibilities
- Manage all aspects of the housing program for the school
- Conduct host family interviews/ site visits, meet with prospective and current housing and airport transfer vendors, and manage housing budget
- Develop and execute effective plans for host family recruitment and retention; actively seek to improve and expand the current supply of host families and other housing options
- Forecast seasonal housing needs and work with existing and new suppliers to ensure these demands are met
- Act as point of contact for dormitory providers; work together to solve student service issues and meet capacity demands
- Communicate student feedback to families and vendors; adjust as needed
- Manage payment processing for housing
- Ensure timeliness and accuracy of database information
- Synchronize communication among school staff, housing providers, students, agents, and sales advisors to ensure excellent service to students
- Coordinate the arrival and departure of international students; help them understand rules and policies; and aid in their adjustment to life in their local community American life
- Ensure appropriate turn-around time on all housing inquiries
- Monitor competitor activities as they pertain to housing (facilities, pricing, service, etc)
- Maintain accurate records
- Work with housing teams across the global KI organization to share best practices
- Complete other job duties as assigned
Minimum Qualifications
- Bachelor’s Degree or equivalent*
- 2+ years in a business or operational setting
- Ability to travel locally and work evenings and weekends, as needed
- Must be authorized to work in the United States
Preferred Qualifications
- Prior experience managing staff
- Prior experience with international students
- One or more foreign language ability
Physical Requirements
- Sitting
- Standing
- Walking
- Climbing
- Lifting up to 50+ pounds
- Pulling
- Pushing
- Carrying
- Grasping
- Reaching
- Bending
- Visual Acuity
- Color Determination
- Speaking
- Listening
Location
Vancouver, BC, CAN