Technology is at the heart of what we do, as the digital expectations of our customers continue to increase. Our Product Management team is directly focused on meeting that challenge through working to understand the needs of the customers and ensure the creation strong, value driven experiences throughout all of our journeys. The team also provides the technology that enables our commercial teams to provide the class leading service and responsiveness that Kaplan International Pathways is highly recognised for. 


Your approach will align with our mission of getting to the core of the needs of our customers, discovering new opportunities for the organisation, creating capabilities that drive amazing experiences and meeting strategic business goals.


You will of course work closely with business teams to understand their core goals, create an aligned set of measurable strategic objectives, and collaborate on innovative solutions that meet the needs of customers and drive key business outcomes. Delivering a strong user experience will be at the heart of your focus, as will be holistic thinking and service design. The ownership of the product strategy and overall roadmap for your customer journey area will sit with you as you work with our teams and partners to translate product vision and strategy into tangible deliverables.


You will also work closely with the Delivery Management (Projects & Programmes), and Technical teams and partners to ensure that the roadmap comes to fruition and the defined business outcomes are achieved, as accountability for budget and delivery within the customer journey will ultimately sit with you.


You will be working across a talented Product Management group consisting of other Product Managers, Product Owners, Product Design and UX specialists, and there will be opportunities to shape how this team grows and operates.


Most importantly, you’ll passionate about your practice, data driven, pragmatic, have a high degree of customer and stakeholder empathy, be focused on unlocking early value and firmly believe in creating fantastic digital experiences. Most of all you’ll be a team player who brings others on the journey.


If this sounds like an opportunity you would like to get your teeth into, please apply.




We’ll be asking you to…


  • Develop close relationships with stakeholders across the business – from Sales and Marketing through to teams in our colleges
  • Work to create a strategy for, and implement a product-first, customer journey-centric culture, focused on research, experimentation and continuous optimisation
  • Work with business teams to create product vision and strategy in their areas, using creative approaches such as canvases and mapping techniques, along with identification of key metrics or OKRs.
  • Be data and metric focused – always looking for new ways to better understand our customers, and ensuring that deliverables are measurable with a clear understanding of ‘what good looks like’
  • Lead ideation workshops with the business to develop new ideas, with the ability to challenge the business to consider different approaches where necessary
  • Take a pragmatic, evidence-based approach in your strategy – encouraging approaches that adopt rapid iteration, and aren’t afraid to fail fast
  • Work closely with Product Design/UX and Marketing design teams to create and evolve approaches and strategies for usability and consistency of experience
  • Champion a data driven approach, using analytics, customer research and competitors to inform decision making for yourself and your stakeholders
  • Own and develop roadmaps, working regularly with stakeholders to ensure roadmaps and backlog priorities are aligned to key goals and outcomes
  • Work directly with Business Analysts and Product Owners to deliver against product strategy and roadmaps
  • Be seen as an agent for change – focused on finding opportunities to transform processes and approaches to be more digitally aligned rather than recreating what may already exist
  • Be a highly organised self-starter, who can take ownership of a problem, grow relationships quickly, and is comfortable working in environments that may not be familiar with product management approaches
  • Provide Leadership, Coaching and Line Management as required to others in the Product Management team
  • Contribute to the overall Product Management practice – focusing on continuously innovating on tools, approaches and practices to ensure strong Product Management outcomes



Please apply with a CV and covering letter. Closing date: 24th May 2022



About Kaplan International Pathways


Kaplan International Pathways, a division of Kaplan Inc., is an exciting company in the world of international education. We offer a range of courses from University preparation programmes in the UK, Australia, USA, China, Japan and Nigeria through to full degree programmes, in partnership with universities at locations in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in international student recruitment and focus on first-rate pastoral care and student support, we provide international students with high quality, flexible international education and study opportunities


In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. 




At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on disabilityconfident@kaplan.com

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. 

Applicants must be able to provide proof of eligibility to work in the UK. 


 

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