Deputy Manager   


Reference number: JR232888

Location: Kaplan Living Liverpool 

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1 

Salary: £26,000 - £27,000 Per annum 




We are looking for a Deputy Manager to join our team. 

As Deputy Manager, you will have responsibility for the following areas recruit, train, manage, motivate and develop staff and Student Rep’s ensuring they embrace the ‘more than just a room’ philosophy of Kaplan Livings’ student care, Building management, Health and Safety, Student Welfare and Customer Services, Financial, Marketing & promotion and any other duties as required by the General Manager.

This is an excellent opportunity for a Customer Service Advisor, who is looking to expand their skills and build their career with an industry leader. 


A detailed job description can be viewed here 


What you’ll bring to the role 

The successful applicant will:

  • Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

  • Have a passion for customer care and a sensitivity to students needs • Have experience in a customer facing environment

  • Have experience of working in an effective Health & Safety culture in line with legislation

  • Be able to work to agreed budgets

  • Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

  • Be willing to undertake training as required

  • Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.

  • Be conversant with the ANUK Accreditation Scheme

  • Offer flexibility in working hours including the provision of out of hours support in an emergency if required

Essential skills/ experience

  • Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area

  • Be able to engage in teamwork

  • Experience of budget management

  • Ability to prioritise workload and meet deadlines



What we do 

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.   


What we offer 


As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 


  • 28 days annual leave* 

  • Big discounts on Kaplan courses for you and your family 

  • 24/7 confidential helpline providing counselling and other support services 

  • Company pension contributions 

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

  • Medicash Health Cash Plan 


*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 



How to apply 

Please apply with CV and cover letter. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.   

Additional Application Information 


As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.  

Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country. 


Application Support 

If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form. 

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.  

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview. 


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