Student Support Advisor

Student Support Advisor

University of York International Pathway College
Salary: £22,000

The Student Support team play a vital role covering all aspects of the student life-cycle, from registration, to course completion. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration. 

As a Student Support Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.  This role will initially focus on developing our social media channels, including Instagram, Twitter, LinkedIn, Facebook and Tik Tok. Working with the central Kaplan Social Media team, you will showcase the transformational education and exceptional student experience at the University of York and the International Pathway College.

As a Student Support Advisor you will: 

• Provide excellent customer service in a student facing environment. 

• Deal with student enquiries by providing a flexible, personalised and inclusive approach. 

• Maintain accurate information on the student management system. 

• Support pre-arrival, arrivals, registration and welcome events. 

• Assist in the maintenance and development of student-facing content. 

• Support the development and delivery of extra-curricular activities. 

• Provide administrative support across the whole student life cycle.

• Support students in relation to wellbeing and safeguarding. 

• Assist compliance with regulatory frameworks. 

• Have a flexible approach to work, for example, some out of hour's work may be required during busy periods. 

• Work with the College team to continuously improve the student experience. 

• Any other duties as required by the Student Support management team. 

 Candidate profile: 

• Ability to deliver excellent customer service skills. 

• High level/good of verbal and written communication skills. 

• Strong interest in working in education and in particular international students. 

• Confident with IT, in particular Microsoft Excel. 

• Excellent organisational skills and the ability to manage time effectively. 

• Willingness to work flexibly. 

• Experience of working as part of a team to achieve goals. 

• Attention to detail. 

• Ability to take initiative. 

• A strong commitment to Equality, Diversity and Inclusion. 

Benefits

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

To apply for this role please submit your CV along with a Cover Letter detailing how you meet the requirements of the role by 14th August 2023.

About Kaplan International Pathways 

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. 

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. 

Benefits

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under Guaranteed Interview Scheme (GIS) please let us know using this form.

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.