Kaplan International College London (KICL): U18s Wellbeing Coordinator (Live-In)

  • Hours of work up to 12 hours per week (plus ‘on call’ duties) *
  • Salary £597.50 gross per month (£11.95/hour)
  • The role will run through the academic year 04/09/23 – 31/08/24
  • Benefits: reduced rate accommodation (studio apartment/self catering) within central London managed residence
  • Place of Work: mainly on-site at the residence. Occasional visits to the college (KICL)
  • Holiday entitlement: Pro rata annual 28 days (inclusive Bank Holiday) 
  • Reports to Head of College Services and KIC London Senior College Services Administrator – under 18s coordinator.
  • Works closely with Student Services team and at KIC London and Residence staff.

Who we are & what we stand for  

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. See the college’s approach to Equality, Diversity and Inclusion here . If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form

Explore our website: http://kpln.org/KPathways#StudyAbroad #KICL #KaplanLifeFOLLOW US for more content! ▶ YouTube: http://kpln.org/youtube


Kaplan International College London has a designated residence (managed by a 3rd party) where all Under 18s who request college accommodation are placed. We are looking for a U18s Wellbeing Coordinator to live within our student accommodation and become an integral part of the daily lives of our students living at the residence. 

The post would ideally suit a postgraduate student looking to subsidise your living costs whilst providing pastoral care to younger students. Your working pattern will require being on duty to assist students for up to 12 hours a week and to be on call every other week.

As the KICL U18s Wellbeing Coordinator, your presence will contribute significantly to ensuring that our students feel safe, comfortable and part of the residential community.

Kaplan Pathways is committed to ensuring a safe and supportive environment for all students. Our safeguarding policy specifically recognises the increased level of vulnerability that arises when students are far from home, away from their normal support network and in an unfamiliar culture. You will play a critical role in our duty of care and support for students under the age of 18. To do this effectively, you will need to gain a strong understanding of the framework of our Safeguarding Policy so that you can work within it to provide the appropriate support. 


Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role

  • Promote good resident welfare and ensure compliance with Kaplan UK Pathways Student Code of Conduct and the Residence Behaviour policies
  • Along with the College team, responsibility for the Safeguarding and duty of care for U18 students who are staying in Kaplan residential accommodation
  • Work with college and residence staff to create a welcoming, safe and friendly environment for our students
  • Provide quick and appropriate response by emails and any other communication channels used to help effect a quick resolution of issues arising


  • Participate and complete all necessary training during the first weeks of employment and ongoing training as required
  • Lead on the U18 students welcome and induction programme assisting students to settle and integrate into the residence, the environment and location in the first days and weeks of arriving in the UK, offering support and guidance as needed throughout their stay.
  • Be a contributing member of local Kaplan International Pathways Safeguarding Panel.
  • Undertake welfare checks on students as needed. 
  • Be ‘on call’ so can respond to any emergencies with under 18 students (alternate weeks Mon-Sun) This requires a commitment to being available from 7pm when on-duty and to being on-site from 10pm-7am.
  • Provide practical assistance to U18 students requiring support, including registering with a GP and setting up of medical appointments if requested.
  • Run a weekly social event in the residence/local area for KICL students staying at the residence.
  • Set up a weekly drop in ‘helpdesk’ for KICL students at the residence.
  • Communicate with parents or guardians of students living at the residence as required.
  • Ensure that any welfare, child safety, medical, pastoral issues are immediately reported to your line manager or escalated to a senior manager as appropriate.
  • Assist as required in the administration of the residence including room inspections, student arrivals, departures and room inventories, maintain any necessary U18 records. 
  • Liaise with the Residence/ College Teams and Guardians to ensure U18 students have continuity of care between the college, residence and guardian if necessary, assist with any welfare concerns or other issues the students may have.
  • Provide cover when colleagues are away on leave or through illness.
  • Any other reasonable duty as requested by the college Accommodation Team and/or College Safeguarding Panel.

About you

  • Evidence of being interested in and committed to supporting the welfare of young persons
  • Open and approachable manner
  • Empathetic nature with good listening skills and high intercultural awareness
  • Strong communication skills including:

  • Clear, spoken English with the ability to grade language appropriately for non-native speakers
  • Ability to receive, understand and convey information clearly
  • Ability to produce clear written communication including incident reports

  • Ability to quickly identify situations requiring additional support and assistance
  • Prompt to act and escalate as needed when issues arise and assiduous in following up issues to resolution
  • Commitment to learning and following agreed guidelines and procedures
  • Capacity to build trust and rapport quickly with staff and colleagues – and students
  • Works in close partnership with other team members, ensuring that a timely, regular exchange of information
  • Committed to promoting a positive image of Kaplan Pathways

Checks and training we will require you to undergo

  • Enhanced DBS Checks to prove their suitability to work with children in and out of the home environment.
  • Two written references from previous employers asking for suitability for the role.
  • Access to online training CPD certified and bespoke in-house training
  • Full employment history with any significant gaps explained, previous employers may be contacted.
  • Sufficient proof must be held of any relevant qualifications.
  • Right to work in the UK

Please submit CV and a Cover letter if you wish to be considered for this role.

Closing date for applications: 15th June 2023.

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. 

Applicants must be able to provide proof of eligibility to work in the UK. 

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa. 

About Kaplan International Pathways 

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. 


In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. 

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