Admissions Manager



The Admissions Manager is responsible for:


  • Assisting the Head of Admissions and Enrolments in delivering efficient admissions processes
  • Managing the work load and performance of the Admissions team members based in India
  • Managing the admissions caseload and allocated team responsibilities, including relationship management with internal and external stakeholders
  • Providing the accurate and timely processing of student applications and other documents relating to student enrolments
  • Managing communication of information regarding course admissions to internal and external customers as well as providing guidance and support to staff as required
  • Maintaining a high level of customer service and product knowledge to assist in potential conversion of student enquiries



Key Responsibilities


Student Enrolments and Administration 


  • Managing the processing and turnaround times for allocated markets and of the team in consultation with the Head of Admissions and Enrolments
  • Assisting the Head of Admissions and Enrolments to develop, implement and maintain high standards service for internal and external stakeholders
  • Providing leadership to the team to achieve continuous improvement and establish collaborative team environment
  • Assess and process student applications and offer letters accurately and in a timely manner to maximise the conversion of enquiries into applications and enrolments
  • In compliance with school policies and procedures, respond professionally, accurately and in a timely manner to enquiries regarding programs and admission requirements
  • Process enrolment changes on the student database.
  • Complete all admissions documentation from enquiry to enrolment processing for International and students for all Kaplan Business School
  • Maintain student files and system data to ensure compliance with company policies
  • Process pre-commencement deferrals and inform relevant departments
  • Review educational qualifications and refer to appropriate staff for review
  • Ensure accurate and timely maintenance of the student database relating to recording enquiries, making offers, recording courses, payments and invoicing


Sales and Marketing support 


  • Maintain a high level of product knowledge relating to all aspects of student education and training
  • Provide advice and information to applicants, agents, academic and general staff of the School, and external agencies, about programs, admissions requirements and procedures in compliance with School policies and procedures
  • Be proactive with suggestions and ideas for the team
  • Provide regular updates to the Student Recruitment team on outstanding issues in relation to visa applications, agents and unpaid fees
  • Adherence to the service level agreed timescales for student applications 



Contribute to a supportive, positive and safe workplace


  • Compliance with all company policies and procedures
  • Ensure as far as is practicable that the workplace, under your control, is safe and without risks to health
  • Being a productive member of the Kaplan team by displaying the Company values through your day to day role
  • Adherence to Company Policy and Procedure



Qualifications and Skills


Essential


  • Minimum 2-3 years of experience within the higher education sector
  • Experience of working effectively in a high pressure, high volume environment
  • Experience of effective staff and team workload management within a team and ability to work under minimal direct supervision
  • Strong knowledge of student database processes
  • Competency in use of Microsoft Office products
  • Excellent written and verbal communication with proven ability to work with staff at all levels
  • Attention to detail, accuracy and an ability to meet deadlines
  • Strong interpersonal skills and an ability to foster a cooperative work environment
  • Good problems solving skills including the ability to exercise judgement and initiate in conflict resolution
  • Ability to adhere to and disseminate policies and procedures 


Desirable 


  • Knowledge of Australian higher education is highly regarded
  • Qualification in Administration, Business or Management Systems 



Please apply with a CV and covering letter. Closing date: 20th October 2022




At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. 

Applicants must be able to provide proof of eligibility to work in India.

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