Programme Support Co-ordinator


£22,000-£23,000 per annum + benefits

Kaplan Open Learning is seeking to appoint a Programme Support Co-ordinator to join our busy Programme Support Team. Our Programme Support Team work in a fast-paced environment managing and coordinating tutor recruitment and allocation of work to our Associate Tutors. Working alongside the Academic Heads of Department Programme Support Coordinators ensure  compliance with the quality assurance processes of our validating University Partners.

About Us

At Kaplan Open Learning , we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.

We work in collaboration with our university partners to develop engaging, interactive learning materials using the latest digital learning technologies. This approach blends our unique online pedagogy with the research-led subject expertise of our partners.  Find out more about our online provision at University of Essex Online and

About the role

Tutor Recruitment and Training:

  • Co-ordinate Associate Tutor recruitment, collaborating with the academic teams to develop and place advertisements and assist in the shortlisting candidates
  • Coordinate and manage the initial onboarding process for tutors, ensuring that correct Right To Work documentation is received, coordinating the set-up of email and login accounts
  • Schedule and co-ordinate new tutor training in collaboration with Academic Heads of Departments

Allocation of Work and Managing Tutor Contracts:

  • Manage the allocation of module tuition and dissertation supervision to tutors
  • Issue contracts of allocated work to tutors, ensure that the HR system is accurately updated regarding contractual dates and relevant documents are uploaded
  • Take responsibility for allocating tutors to modules in liaison with the Student Support team and monitor classes to ensure the optimum size according to cost, the learning/tutoring experience and other accreditation requirements
  • Maintain accurate records relating to work allocated to tutors and associated payments in the in-house bespoke Information Management System.
  • Collaborate with Student Support and the Academic Team to identify and address any issues with Associate Tutor compliance with contractual obligations


  • Respond to general queries from Associate Tutors about IT issues, invoicing queries and email/platform problems
  • Collaborate with colleagues to maintain tutor resources on the learning platform
  • Undertake other tasks to improve processes within the Programme Support team

About You:

You will have a strong administrative background and be able to manage a busy workload. You will enjoy working in a collaborative but predominantly remote environment, with excellent organisation and interpersonal skills.

Good written communication, problem solving skills, and an eye for detail are essential, and you will have a proactive attitude with the ability to problem solve and enhance systems and processes to improve performance.

An enthusiastic, effective team worker who enjoys working in a fast-paced deadline driven environment, you will also be able to travel to the central Leeds office on a quarterly basis as a minimum.


  • Education at A-Level or above or other equivalent qualification
  • Experience of working in a high-level administration/coordination role, ideally within the education\training sector
  • Confident and experienced user of Microsoft Office (Excel, Word, Powerpoint) and Zoom and Skype
  • Willingness to take on additional projects as and when required.


  • Experience or knowledge of academic quality assurance processes in UK Higher Education
  • A bachelor’s degree

What we will offer you:

  • Salary: £22,000- £23,000
  • Contributory pension scheme
  • 25 days holiday per annum
  • Life assurance and income protection schemes
  • The opportunity to grow as part of a division in a successful multi-national education company

How to apply:

Please submit your CV and covering letter.  In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:

  • What interests you about the role of Programme Support Coordinator? (100 words maximum)
  • What are your career aspirations? (100 words maximum)

Closing date:  Midnight on Sunday 10th July 2022

About Kaplan

Kaplan Open Learning is part of Kaplan, Inc., one of the world’s largest and most diverse education providers and a beacon for expanding educational access. We are experts in online higher education. Our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you would like to be considered for an interview under the Guaranteed Interview Scheme, please complete this form or email us on

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. 

Applicants must be able to provide proof of eligibility to work in the UK. 

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