IT Specialist - Automation & AI

IT Specialist - Automation & AI

Location: Remote, India

Working pattern: 5 days a week

Contract Type: Permanent (6 months’ probation)

Number of roles: 1

Salary: Competitive

This is an excellent opportunity for a candidate who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here

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Role Overview:

The Automation & AI IT Specialist will be responsible for identifying, developing and deploying automation workflows and AI-powered solutions to streamline internal operations, improve user experience and support digital transformation efforts. This role will also coordinate with other group entities and internal departments to deliver collaborative projects.

Key responsibilities for the IT support role:

• Design, develop and maintain automation workflows using digital tools

• Develop and integrate AI-driven applications, including chatbots, NLP tools, content generation and smart analytics

• Collaborate with cross-functional teams to identify automation and AI use cases and define solution architecture

• Support integration between systems such as LMS (Moodle), CRM (Zoho, Salesforce), Microsoft 365 and third-party platforms

• Work with APIs, data pipelines and scripts to automate reporting and data processes

• Evaluate new AI tools and technologies for potential use cases

• Document solutions, processes and best practices to ensure maintainability

• Train and support internal users on deployed automation and AI tools

• Coordinate with other group companies on shared initiatives and platforms

About Kaplan MENA

As a global educational leader, Kaplan operates across diverse sectors, offering expertise in professional development, language training. higher education and test preparation. With a deep understanding of regional needs, we combine global expertise with local insights to deliver transformative, high-quality learning solutions across the Middle East and North Africa (MENA).

We are a dedicated and trusted partner for businesses, governments, and individuals, driving success through tailored learning solutions. Our programs are expertly designed to meet the unique needs of each learner, ensuring meaningful progress at every stage of their journey. With a proven track record, we remain committed to unlocking potential through the transformative power of education. 

How to apply

For roles with a closing date: Please apply with CV and cover letter no later than 2nd July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying, please connect at recruit request kaplanstaff.recruitment@kaplan.com