Disability Support Manager

Disability Support Manager

Reference number: JR255096

Location: Remote

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £33,000 per annum

We are looking for a Disability Support Manager to join our team.

Role Summary

The Disability Support Manager sits within the Student Services department alongside the Student Support and Study Skills teams and provides strategic leadership, operational oversight and quality assurance of disability support provision across Kaplan Higher Education UK Ltd 

The post holder is responsible for ensuring that disability support services across the University of Essex Online and the University of Liverpool Online meet all legal, regulatory and institutional requirements, deliver a high-quality and inclusive service to disabled students, and support student progression, retention and success. 

The role includes line management of Disability Support Officers, oversight of Reasonable Adjustment processes, policy development, service improvement, and close collaboration with academic and professional services colleagues to ensure that disability support is embedded effectively across the student journey. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/6t3stf5s.

What you’ll bring to the role

Essential Requirements 

• An undergraduate degree or equivalent qualification. 

• Line management and supervisory experience, with the ability to support and develop staff, or extensive experience working in Disability Support

• Significant experience supporting disabled students or individuals in a higher education or comparable environment. 

• Strong working knowledge of the Equality Act (2010), reasonable adjustments and disability-related policy and practice. 

• Experience of overseeing or coordinating disability support provision or related services. 

• Excellent communication skills, including the ability to explain complex information clearly to a diverse audience. 

• Ability to work strategically while maintaining oversight of operational delivery. 

• High standards of confidentiality, professionalism and judgement. 

• Strong IT skills, including Microsoft Office and digital systems used to support students. 

Desirable Requirements 

• Line management or supervisory experience, with the ability to support and develop staff. 

• Membership of relevant professional bodies such as NADP, additional qualifications or training in disability support are highly desirable. 

• Postgraduate qualification or equivalent, or willingness to work towards one. 

• Experience of service development or quality assurance within student support services. 

• Awareness of wider higher education policy, regulatory and sector developments impacting disability support. 

What we do

Kaplan Higher Education UK is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams.

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

If this sounds like the kind of job you'd enjoy, please apply with your CV and Cover Letter no later than 11pm on Friday 15th May 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:

• Why do you feel you are the best candidate for this position? (150 words maximum).

• Tell us about your previous experience supporting students with Disabilities and/or developing Disability Support Services? (150 words maximum).

• What motivates you to work in disability support within a Higher Education environment, and how would you bring this passion into leading and empowering a team? (150 words maximum).
   

Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.

Interviews will be held via Teams.

Additional Application Information 

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Higher Education do not possess this licence at this time.

Application Support  

If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.  

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.