Customer Support Specialist

 
Location: Hong Kong - we have office space in Hong Kong for those who wish to use it or we offer the flexibility to work primarily from home if you prefer

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Advertising code: #LI-MK1

We are looking for a Customer Support Specialist to join our team. 

As a Customer Support Specialist you will act as the company champion when handling customer support requests, incidences and queries. You will maintain a deep understanding of the product and provide high quality support to customers through online chat and email, utilising our range of support software to do this.

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mwwuw5h6

What you’ll bring to the role 
 

• English at native level with strong written and verbal communication skills. 

• Have experience working within a similar role within customer support. Extra points if you have technical troubleshooting experience within a support capacity. 

• Be a self-starter, willing to proactively learn about our tech and industry whilst working autonomously in a fast-paced environment. 

• You will be very tech-savvy and able to pick up new tools, systems and processes very quickly. 

• Strong attention to detail along with high levels of organisational skills and time management skills. 

• Experience using ticketing systems - we use Zendesk at BridgeU. 
  

What we do 

 
BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available to them - wherever those opportunities may be. We help universities discover and attract the schools and students that will contribute to their vibrant, diverse and successful programs and courses.

Today, BridgeU is the market-leading university and career guidance software provider to international and globally-minded secondary schools in 146 countries. And, we partner with over 80 leading universities to support their brand awareness and student recruitment strategies within the largest community of international schools available in one platform.

BridgeU has the approach and pace of a start-up, where there are always opportunities to try something new and grow, allied with the support and stability of our parent company Kaplan, one of the world’s largest and most diverse education providers.

What we offer 

• 21 days annual leave per year plus 12 Hong Kong statutory holiday days

• Employer’s MPF scheme

• Private healthcare with AXA

• Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance

• Investment in your professional development and opportunities for career progression

• A comfortable office in Hong Kong for those who wish to use it, and flexibility to work primarily from home if you prefer

• Access to confidential counselling as well as financial and legal advice from our Employee Assistance Programme

• An open and democratic work culture where everyone can contribute, learn and teach

• Company-paid subscription to Calm

• Summer hours (3pm finish on Fridays in June, July and August)

• Company-funded social events

How to apply 

 
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role by 25 October 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com

Equal Opportunities

We are a global team with a global mindset, cherishing and protecting diversity as one of our core values. We are always looking to diversify the talent in our team.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, belief, marriage or civil partnership. If you feel you don’t quite meet all the criteria in the job spec but have the potential to do the role, we’d still love to hear from you.