Customer Service Advisor

Customer Service Advisor

Reference Number: JR249639

Location: Kaplan Living, Glasgow

Working Pattern: Part Time, 24 hours per week on weekends

Contract Type: Permanent

Number of roles: 1

Salary: £24,570 (£15,724 prorated)

We are looking for a Customer Service Advisor to join our team.

Role Summary

The Customer Service Advisor will assist in ensuring the property is managed and operated in line with agreed operating principles, supporting our goal of delivering industry-leading service to students, parents, and stakeholders. They will embrace Kaplan Living’s “more than just a room” philosophy by promoting student welfare and support services, while providing a welcoming and professional reception service to all students and visitors.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/2zwp6m2m.

What you’ll bring to the role

Essential skills/experience

• Have experience in customer service, hospitality or student service provision, ideally accommodation

• Have experience of working in an effective Health & Safety culture in line with legislation

• Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems

• Ability to prioritise workload and meet deadlines

• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

• Embrace the 'more than just a room' philosophy of Kaplan Residences

• Have a passion for customer care and a sensitivity to students needs

• Have experience in a customer facing environment

• Ability to offer flexibility in working hours

• Maintain confidentiality of anything discusses, overheard or dealt with whilst carrying out the role

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. 

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Wednesday 10th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

 

Application Support  

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.