Customer Service Advisor

Customer Service Advisor
Reference Number: JR249432

Location: Kaplan Living, Bournemouth

Working Pattern: Part Time, 20 hours a week

Contract Type: Permanent

Number of roles: 1

Salary: £24,570 (prorated) per annum

We are looking for a Customer Service Advisor to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building Management, Financial, Marketing Promotion, Service Provision, Compliance, and any other duties as required by the management team.

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ysumdvx6.

What you’ll bring to the role

The successful applicant will:

• Provide cheerful reception service to all students and visitors

• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

• Embrace the 'more than just a room' philosophy of Kaplan Living

• Have a passion for customer care and a sensitivity to students needs

• Have experience in a customer facing environment

• Have experience of working in an effective Healthy & Safety culture in line with legislation

• Have good IT skills (MS Word, Excel etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems

• Ability to offer flexibility in working hours

• Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

  
  

Essential skills & experience:

• Have experience in customer service, hospitality or student service provision, ideally accommodation

• Be able to engage in team work

• To be able to work on own initiative

• Ability to prioritise workload and meet deadlines

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. 

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Tuesday 2nd September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

 

Application Support  

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

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