Admissions Visa and Applicant Services Manager

Admissions Visa and Applicant Services Manager

Reference number: JR254276

Location: Hybrid working - home and our office near London Bridge

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £34,000 per annum

We are looking for a Admissions Visa and Applicant Services Manager to join our team.

Role Summary

We are now looking for a Visa and Applicant Services Manager, who will offer visa support from the point that they accept our offer and pay their deposit through to arrival in the UK, and offer support to colleagues and stakeholders in assessing student documentation and providing advice and guidance in line with UKVI policy. It is imperative that the Admissions Visa and Applicant Services team continues to do their upmost to support student, agents and colleagues in all areas of visa advice, guidance and assessment pre enrolment.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mrxtyfas

What you’ll bring to the role

To perform the role to a high level, you will need:

• An understanding of UKVI policy and the rules those applying for a Student Visa must adhere to.

• Excellent oral, written and communication skills including a positive tone of voice and an ability to enunciate clearly.

• Aptitude for building rapport and influencing.

• Ability to input data quickly and accurately.

• Strong attention to detail.

• Interest in customers and helping them to achieve their goals.

• Sociable, friendly disposition.

• Ability to prioritise and plan workload under tight deadlines.

• A solution oriented, result focused, enabling approach.

• Ability to think strategically and manage changes in systems and procedures.

• Commitment to the highest standards of customer service.

• Detailed understanding of both internal and external admissions policies and procedures.

• Willingness to work flexible hours where required (including some weekends during critical periods).

• Multicultural outlook and interest in working with international students.

• Strong written and spoken English.

• Competence with Microsoft packages including Outlook, Word, Excel and PowerPoint.
  
  

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Tuesday 14th April 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support  

If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.