Admission Officer, US

Admission Officer, US

Location: Korea, South Seoul

Immediate start

The Company

Kaplan International, a division of Kaplan Inc., is an exciting company in the world of international education. We offer a range of courses from university preparation programs in the UK, Australia, USA, China, and Japan through to full degree programs, in partnership with universities at locations in Singapore, Hong Kong, North America and Australia. Through our academic partnerships with leading universities, we provide expertise in international student recruitment and focus on first-rate pastoral care and student support. We provide international students with high-quality, flexible international education and study opportunities.

About our US partners

We work with five world-class Universities in the US: Arizona State University, Pace University (New York), University of Connecticut, Simmons University (Boston) and University of Oregon. Through close partnerships with these internationally renowned Universities, we welcome thousands of students each year from more than 100 countries to study.

• Arizona State University is the No. 1 public university chosen by international students and for the 9th year in a row, was recently named No. 1 among the US’s most innovative Universities.

• Pace University, with its main campus based in the ideal setting of Lower Manhattan has over 8,000 students completing internships and work experiences every year.

• University of Connecticut is a research-led University ranked amongst the top 26 public Universities in the USA, set on a picturesque New England campus half-way between Boston and New York City.

• Simmons University, located in central Boston and part of the Colleges of Fenway, offers over 50 majors and programs to choose from.

• University of Oregon, based in Eugene, is the state of Oregon’s only member of the exclusive Association of American Universities (AAU). A top-50 public university in the USA, it is known for being the birthplace of Nike, its famous Division I athletic teams and state-of-the-art campus sporting facilities.

Kaplan International shares the vision of our US partner Universities to support talented international students undertaking their degrees in some of the world’s most popular student destinations, Arizona, Boston, Connecticut, New York and Oregon.

Overview of the role:

Admissions serve as the frontline of our business, playing a crucial role in recruiting high-quality students worldwide for our esteemed university partners in the US. The Application Management Team is tasked with the initial assessment of student suitability, guiding them and their agents through the admission process. With an unwavering commitment to our university partners, the team possesses an extensive understanding of program offerings, pays meticulous attention to application details, and exercises critical judgment to identify applications that align with our partners' standards. Operating with speed, the team ensures that students, agents, and parents receive unparalleled care and stay informed throughout the process.

Your responsibilities as Admission Officer, US, in the Application Management Team:

• Support online and offline student recruitment events.

• Accurately assess student applications to determine program suitability.

• Respond to pre-screening requests from agent partners.

• Collect missing documents systematically and promptly to complete application packages.

• Ensure high-quality data entry in our student information systems for effective analytics and communication strategies.

• Provide personalized application support through frequent communication via email, phone, WhatsApp, and other channels as needed.

• Process applications within the agreed timeframe.

• Build and maintain strong relationships with agent partners to support their application pipeline.

• Conduct admission trainings to improve application quality from agent partners, including frequent visits to agent offices and fairs.

• Address challenges and resolve complaints throughout the application process, escalating issues when necessary.

• Foster effective, collaborative relationships with cross-functional internal teams.

• Support offer holders on next steps towards confirming enrolment, as needed.

• Complete time-sensitive admission, conversion, or other student support tasks as assigned, including supporting other Kaplan teams.

Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Other duties may be assigned as needed.

Qualifications:

• Bachelor’s degree

• Excellent knowledge of our US portfolio and US as a study destination. Strong knowledge of the US education system.

• In-depth understanding of US university admission processes in general.

• Experience with IT systems and processes.

• Outstanding attention to detail, target-driven with a customer-focused approach.

• Strong communication and interpersonal skills.

• Demonstrated ability to collaborate effectively across diverse teams and stakeholders, along with ability to work independently.

• Multicultural outlook with a passion for helping international students achieve their study goals. Adaptability to change.

• Willingness to work flexible/staggered hours when required (including some weekends during critical periods).

• Eligibility to work in South Korea.

• Fluency in Korean and English.

Desirable:

• 2-3 years of experience in overseas education, with a preference for candidates knowledgeable about US university admission processes.

• Overseas study or experience of working/living overseas.

What we offer

• An opportunity to bring your creativity and make your mark.

• Being part of a truly global organization working with teams from across the globe

• A supportive environment in which to learn new skills and develop.

• Dynamic, international environment

How to apply

Apply with your CV or a link to your LinkedIn profile and a covering letter highlighting why you believe you are suitable for this role.

At Kaplan International, we are committed to working in a diverse organization and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.