Accommodations Manager

For priority consideration, please apply via the Kaplan Website: https://ghc.wd1.myworkdayjobs.com/en-US/Kaplan_International_Careers/details/Accommodations-Manager_JR240895?locationHierarchy2=a31cf582bf0e10f1ea46d368bd532aa0

Job Title 

Accommodations Manager

Job Description

Position Summary

The Accommodation Manager manages the KI housing program within the school, including the availability of a quantity and variety of residential and host family options; managing occupancy rates to maximize profit for KI while providing sufficient inventory for our sales/ CS teams to sell; plays a key role in the efficient and effective resolution of student housing issues and overall student satisfaction.  The Accommodation Coordinator and Accommodation Support Specialist are direct reports to the Accommodation Manger.

Key Job Responsibilities

• Manage all aspects of the housing program for the school including budget

• Meet occupancy and profit margin targets

• Work daily with Accommodations Support Specialist to ensure timely and accurate DBC and dashboard data and reports

• Establish daily office hours dedicated to face to face resolution of student issues and inquiries

• Monitors weekly feedback from student departure surveys and implements action plans for improvement

• Forecast seasonal housing needs and work with existing and new suppliers to ensure capacity demands are met

• Act as point of contact for housing vendors; work together to solve student service issues and meet capacity demands

• Work closely with Accommodations Coordinator to develop and execute effective plans for host family recruitment and retention; actively seek to improve and expand the current supply of host families and other housing options; ensure all compliance standards such as background checks and annual visits are met on a timely basis

• Work closely with Accommodations Coordinator to communicate student feedback to families and vendors

• Manage payment processing for housing

• Synchronize communication among school staff, housing providers, students, agents, and sales advisors to ensure excellent service to students

• Coordinate the arrival and departure of international students; help them understand rules and policies; and aid in their adjustment to life in their local community American life

• Ensure appropriate turn-around time on all housing inquiries and student issues that may arise

• Monitor competitor activities as they pertain to housing (facilities, pricing, service, etc)

• Maintain accurate records

• Work with housing teams across the global KI organization to share best practices

• Serve as first line manager for weekend on call duties

• Complete other job duties as assigned

Minimum Qualification

• Bachelor’s Degree or equivalent*

• 2+ years in a business or operational setting

• Ability to travel locally and work evenings and weekends, as needed

• Must be authorized to work in the United States

Preferred Qualifications

• Prior experience managing staff

• Prior experience with international students

• One or more foreign language ability

Physical Requirements

• Sitting

• Standing

• Walking

• Climbing

• Lifting up to 50+ pounds 

• Pulling

• Pushing

• Carrying

• Grasping

• Reaching

• Bending

• Visual Acuity

• Color Determination

• Speaking

• Listening

*An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required

In compliance with New York City guidelines regarding pay transparency, our pay scales range for an Accommodations Manager with no experience, to well qualified and experienced candidates:

$64,350 - Avg

$62,400 - Min

$66,350 - Max